- Responsibility and quality in the provision of services
- Listening to and involving communities
- Responsible management of the supply chain
Responsibility and quality in the provision of services
Providing quality, safe and reliable services and responding quickly and flexibly to customer expectations; taking action and implementing systems for the management of risks and possible emergencies so as to guarantee service continuity; adopting correct communication and marketing practices; commitment to the correct and secure processing of customer and employee data so as to ensure confidentiality. Development and promotion of customer services and products for energy efficiency and green mobility.
4.,976GWh
of green energy sold
25%
of district heating bills issued during the year by means of the digital bollett@mail service
What we have done
- Bollett@mail service
- Acquisition of 49% of NetCity
- Bergamo più Green (Greener Bergamo) offer for district heating customers in Bergamo
- Collaboration with the Confcommercio Lombardia business association to support SMEs in the energy transition
- Signing of EPC contracts
- New A2A Water Cycle site
- New functions for PULIamo app
- Update of Urban Cleaning Service Charter
Sustainability Plan action
Digital
- Quality
- ICT and Cyber and O.T. Security
Governance
- Compliance
- Business ethics
Energy transition
- Green energy
- Energy efficiency
Listening to and involving communities
Involving stakeholders in an active and transparent dialogue, taking part in working groups with national and international bodies and supporting schemes and projects to create shared value in the areas and communities that we serve; promoting environmental education programmes for the new generations; identifying and meeting the needs and requirements of our stakeholders.
44,000
stakeholders involved in environmental education projects
7
areas involved in stakeholder engagement initiatives
50%
SDG-related awareness schemes sponsored
What we have done
- forumAscolto
- Area Reports
- Collaboration with universities and research centres
- Participation in international think tank
- Advertising campaigns to promote service and offers
- Participation in the “Sustainability Olympics”
- Non-profit Energy Bank
Sustainability Plan action
People engagement
- Transparency
- Stakeholder engagement
- Vulnerable groups
Responsible management of the supply chain
Providing quality, safe, reliable services and responding flexibly and promptly to customer expectations; taking action and implementing systems for the management of risks and possible emergencies so as to guarantee service continuity; adopting correct communication and marketing practices; commitment to the correct and secure processing of customer and employee data so as to ensure confidentiality. Development and promotion of customer services and products for energy efficiency and green mobility.
3,451
suppliers in possession of at least one quality, environmental and safety certification
153
suppliers included in A2A supply-base mapping for ESG performance analysis
What we have done
- Integrity Pact
- New Responsible Procurement policy
- HSE from Procurement project
- Analysis of supplier ESG performance
- Site inspections (construction, upgrades, etc.)
Sustainability Plan action
Responsible procurement
