Keeping the quality of services high and sustainable
In keeping with its positioning as a Life Company, A2A is committed to ensuring the highest quality standards in the sale of its products and services and in its customer service, by means of which it aims to establish a relationship that is always based on transparency and reliability. In 2023, the Group's sales companies sold a total of 3,335 million cubic meters of gas and 23,402 GWh of electricity. In line with its strategy to be a consolidated national player for the supply of electricity and gas in all markets and segments, A2A Energia has achieved several important milestones, including winning six lots in the CONSIP tender for a potential volume of 1.9 TWh/year, confirming itself as one of the main players in the energy market liberalization process.
Pursuing the goals of its Strategic Plan on energy transition, A2A values customers who are committed to reducing their impact on the planet by choosing an increasingly sustainable style of energy consumption. For this reason, the Group's sales companies have activated numerous offers and services to promote the use of green energy and support the energy efficiency of their end customers. During 2023, the companies of the Market Business Unit sold 6,746 GWh of green energy to customers.
Some 2023 numbers
6.7TWh
green energy sold
30,000
active charging points nationwide
~ 106K
people involved in enviromental education
96%
orderd from local suppliers
Actions
Responsibility in customer service and consumption optimization
With a view to contributing to the country's energy transition and autonomy, in 2023 A2A Energia launched Noi2, an innovative light supply service for households. With Noi2, A2A offers its customers a real 10-year partnership that supports the growth of production from renewable sources. As a result, those who cannot place solar panels on their roof or in their garden can have access to V.I.P.s (Virtual Innovative Panel). With V.I.P.s, customers have a daily mix of energy from A2A's wind and photovoltaic plants in Italy. Approx. 14,500 Noi2 contracts were signed in 2023 for a total of 27 GWh of energy. A2A Calore e Servizi, on the other hand, offers its customers the “HEATING AND COOLING 100% GREEN A2A LIFE COMPANY” service aimed at guaranteeing that an amount of thermal energy produced from renewable sources, at least equal to that consumed by customers who have subscribed for this service, is fed into the grid system.
A2A also confirms its focus on the process of electrification of mobility through a series of solutions offered to customers such as the “all-inclusive” WALLBOX A2A service for companies and individuals, which includes the supply and installation of a device for recharging electric and plug-in hybrid vehicles, and the A2A Easy Moving offer, for 100% green energy for households at a wholesale price plus an annual fixed contribution and electric car recharging of up to 180 kWh per month, depending on the package chosen on the A2A E-moving App.
The energy efficiency contracts that A2A Energy Solutions offers on the market vary according to the needs and type of customer with the aim of offering efficient, innovative solutions. For apartment buildings and the tertiary services sector, during the two-year period 2022-2023 A2A Energy Solutions completed 32 integrated energy upgrading projects on buildings, which included work on both the cladding and on the power supply system. In the industrial sector, most of the work involved the installation of funded photovoltaic systems and Equipment As A Service (EAAS).
Responsible Procurement
Responsible procurement management involves spending on sustainable supplies in sustainable ways from sustainable suppliers. In 2023, the companies of the Group made 12,090 orders for supplies, services, and work, for a total value of 2,541 million euros. Approximately 96 percent of order value came from transactions with Italian suppliers, and 62 percent was awarded by tenders.
The A2A Group's commitment to ensuring responsible supply chain management is achieved through various projects and initiatives, ranging from the adoption of a vendor rating process integrated with ESG metrics and parameters, to the promotion of social and environmental responsibility practices among suppliers with targeted projects aimed at improving ESG performance and processes throughout the supply chain. The Sustainable Procurement project is among the main projects carried out in 2023 that continues. It aims to integrate sustainability assessment into supplier selection and rating with the support of the Ecovadis data provider and to draw up a new vendor rating system by increasing the importance of ESG performance when evaluating suppliers. In 2023, a project was also launched to find the best method for calculating the Group's supply chain emissions.
In 2023, Procurement took an active part in the training program coordinated by the Group's Sustainability Stakeholder Engagement structure by leading the Sustainable Supply Chain project, which was created to help A2A's small and medium-sized supplier companies to improve their sustainability performance.
Public awareness initiatives
As in previous years, AMSA and Aprica carried out several initiatives to promote separate waste collection and raise public awareness during 2023.
AMSA, together with COREVE, launched the “all that glitters is not glass” campaign to inform and engage 500 commercial users (cafés/restaurants) in Milan and sensitize them on the proper disposal of glass waste and reduce the percentage of impurities.
Two other initiatives by AMSA to encourage and spread the practice of a circular economy were the (Un)Wanted Furniture exhibition, a project created in team with OpenDot to raise awareness on the reuse of furniture objects, which led to the objects transformed by designers being exhibited at Fuorisalone 2023, and the provision of new containers for the separate collection of textile waste at the AMSA recycling points in Muggiano, Pedroni and Corelli, so as to recover non-reusable textile material and transform it into material to be put back into the production cycle.
For young people, both AMSA and Aprica supported initiatives to promote separate waste collection in schools and make students aware of the issues of environmental sustainability, good urban manners and reducing the production of waste. Of these, the “Everyone out there for the planet!” initiative promoted by Aprica for middle schools in Bergamo and Brescia stands out, with its goal of sensitizing students to virtuous resource management and responsible consumption.
